Policies & Shipping

Order Policy

All orders are final once placed. Please review your order carefully before checkout, as we do not accept cancellations or refunds once an order has been submitted.

Please allow at least 3-5 business days for order to be processed and shipped out. Orders placed on holidays or weekends will be processed on next business day.

Shipping Policy

You will receive a tracking number via email once your order has shipped. 

Novaz Kreationz LLC is not responsible for lost, stolen, or incorrectly addressed packages. Please double-check your shipping address before completing your order. If a package is returned due to an incorrect address, the customer will be responsible for reshipping fees.

Return  & Exchange Policy

All sales are final. 

If you receive a defective or incorrect item, please contact us via email within 3 days of delivery at novazcustomz@gmail.com with your order number and photo so we an assist you.